Translation of "Warenerhalt" in English

We kindly ask you to pay the invoice amount within 14 days after reception of goods.

Pay for your goods on delivery by DHL.

Complaints can only be asserted immediately after receipt of the goods.

Complaints can only be accepted in writing within 8 days after receipt of goods.

The reporting period for warranty claims for defects is 8 days after receipt of goods.

The German customer confirms that the goods have actually been received in Germany.

We grant besides the statutory right of withdrawal a voluntary right of return of 30 days from receipt of the goods.

After the expiry of the 14-day cancellation period (see the instruction on the right of cancellation above), you shall also be entitled to withdraw from the contract by returning the goods to us within 30 days of receipt (starting from the day following the receipt of goods) to the address provided at the end of this paragraph.

You can also withdraw from the contract after approval of the sales contract and expiry of the 14-day cancellation period by returning the goods to us within 30 days of receipt (beginning of the period on the day after receipt of the goods), provided that the goods are complete and in their original packaging and in an unused and undamaged condition.

Therefore, you may return goods without stating any reasons within 30 days from delivery, provided the goods are complete, unused and undamaged.

Any claim must be transmitted within 7 working days following the receipt of the goods, the information can be sent by fax (022 860 15 17) or by email ([email protected]).

Additional right to cancel with Boneco - 30 days after receipt of goods (Only valid for devices, not for accessories)

These return rights mean that you are entitled to withdraw from the contract by returning the goods to us within 14 days of their receipt (beginning on the day of receipt of the goods).

Besides your statutory right of cancellation, we also grant you a voluntary right of return within a total of 30 days of receipt.

You pay as an existing customer from Germany with an invoice within 8 days of receipt of goods and transfer the price to the bank account.

Any claim must be transmitted within 7 working days following the receipt of the goods, and the information can be sent by email ([email protected]).

With this right you may withdraw from the contract also after the legally obligatory deadline of 14 days (see Right of Withdrawal Notice) by sending the items back to us within 30 days upon receipt of those (deadline starts one day after receipt of the items).

In addition to your contractual cancellation rights and contractual warranty claims, we also voluntarily grant you contractual return rights on all purchases made in our Heinemann online shop for a total of 14 days from receipt of the goods.

Returns can only be accepted by us if the article is returned to us in good order and condition and in the original packing and if the return is performed within 8 days after receiving the article and if you were given a return number by us beforehand.

Even after the 14-day right of cancellation (see Cancellation policy in section 4) you can rescind the contract by returning the ordered goods within 100 days from receipt of the goods.